While you sleep. We watch.
Your ServiceNow platform — monitored, managed, and continuously optimised by 50+ certified experts. Proactive support that stops incidents before your users notice.
✓ Platform Health — 99.97% uptime
✓ P1 Response — 12 min avg
→ Auto-scaled memory spike resolved
⟳ SOC2 audit cycle — clean
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Comprehensive coverage. Zero gaps.
24/7 Platform Monitoring
200+ custom health checks across scripts, integrations, database, and response times. Degradation detected in seconds — usually before users report it. NOC staffed 24/7/365 by engineers who know your instance.
Incident Management
Tiered SLA-backed response. P1: senior engineer on call within 15 minutes, owns until resolution. Every incident closes with root cause analysis and preventive action.
Compliance & Security
90-day compliance cycle producing audit-ready reports before auditors ask. Security patches tested in sandbox, then production with rollback plan ready.
Performance Optimisation
Query analysis, script profiling, and cache optimisation run continuously — not just when something breaks. Most clients see measurable improvement within 30 days.
Platform Administration
Certified admins handling configuration changes through documented change management. Release management for all upgrades with zero unplanned downtime.
Proactive Health Checks
Monthly technical health report covering performance, technical debt, upgrade readiness, and adoption. Quarterly strategic review with platform owner.
| Priority | Response | Resolution | Our avg |
|---|---|---|---|
| P1 — Critical | 15 min | 4 hours | 12 minactual |
| P2 — High | 30 min | 8 hours | 22 minactual |
| P3 — Medium | 2 hours | 24 hours | 1.4 hrsactual |
| P4 — Low | 8 hours | 72 hours | 6.2 hrsactual |
Live in 2 weeks. Optimised in 6.
Onboarding & Baseline
- Full platform audit & SLA definition
- 200+ health check deployment
- Runbook creation & team introduction
Stabilise & Optimise
- Performance tuning & backlog clearance
- Alert calibration & quick wins
- Baseline reporting established
Proactive Management
- 24/7 monitoring with incident prevention
- Capacity planning & monthly health reports
- 90-day compliance review cycle
Continuous Improvement
- Platform upgrades with zero-downtime
- Feature adoption & cost optimisation
- Quarterly business reviews & roadmap
Zero outages. Zero excuses.
TechCorp Global
ServiceNow platform degrading with 12-second response times during peak. 34% ticket backlog growing monthly. No internal expertise to diagnose root cause.
Full platform audit identified 3 custom scripts causing database lock contention in week one. 200+ health checks deployed. Dedicated pod of 4 engineers with SLA ownership.
“They found in 5 days what our team couldn't diagnose in 8 months. Performance improvement alone paid for the first year.”— David Kim, VP Technology
HealthNet Systems
HIPAA-critical environment with 3 compliance gaps identified in external audit. 2 outages per quarter. Issues discovered only when users reported them.
Compliance gap remediation in week 3. 200 custom health checks. 90-day compliance review cycle with audit-ready reporting. Proactive monitoring catching issues before user impact.
“Zero compliance findings in 18 months. The proactive posture means we find things before auditors do — and before patients are affected.”— Sandra Mills, CCO
RetailChain Co
Black Friday 2022: platform degraded under 3× load, causing $2.1M in missed transactions. No capacity model, no peak-season runbooks, no auto-scaling.
Capacity model from 18 months of historical data. Auto-scaling at 200%, 300%, 400% thresholds. Peak-season runbooks with 30-min check cadence. Annual pre-Black Friday load test.
“We ran load tests in October. The platform handled 400% of normal load without a single issue. First time in four years we went into peak season without anxiety.”— Paul Chang, Head of IT Ops
Never worry about your platform again.
Tell us about your environment. We'll complete a free platform health audit and propose your managed services package — in 48 hours.
Free Platform Audit