What we're thinking about.
What we're building.
Honest writing about ServiceNow, AI, and enterprise technology — from the people who work with it every day. No sponsored content. No paywall. Just things we think are worth sharing.
Our most-read pieces.
What we learned from 1,500 ServiceNow go-lives
After 1,500 implementations, patterns emerge. This piece covers the six decisions that correlate most strongly with project success — and the three that surprisingly don't matter at all. Some findings contradict what ServiceNow's own implementation methodology recommends. We explain why.
Agentic AI on ServiceNow: what's real and what's still science fiction
We've deployed Now Assist, Virtual Agent, and predictive intelligence across dozens of client environments. Some of it is genuinely transformative. Some of it still needs another year or two of maturing before it's enterprise-ready. This is our honest assessment of the current state — not the marketing version.
ServiceNow Washington DC release: the features that actually change things
Every release comes with a long list of new features. Most of them are incremental. A few are genuinely important. We cut through the noise and identify the four Washington DC changes that will actually affect how you build and run your ServiceNow instance.
Join us. They're free.
ServiceNow ITSM Masterclass: from out-of-the-box to actually useful
Most ITSM deployments stay too close to baseline — they technically work but nobody likes using them. This session covers the configurations, UI changes, and automation patterns that turn a functional ITSM instance into one your teams actually prefer.
Building your first custom app on ServiceNow: a hands-on workshop
Bring your laptop. We'll build a working custom application on App Engine together — from data model to UI to workflow. This is not a demo. You'll follow along and have a functioning app by the end.
ServiceNow for manufacturing leaders: roundtable discussion
A candid discussion with manufacturing IT leaders about what's worked (and what hasn't) in their ServiceNow journeys. Not a sales event — a peer conversation. Lunch included. Space limited to 40 people.
All articles and events.
What we learned from 1,500 ServiceNow go-lives
After 1,500 implementations, patterns emerge. This piece covers the six decisions that correlate most strongly with project success — and the three that surprisingly don't matter at all. Some findings contradict what ServiceNow's own implementation methodology recommends. We explain why.
Agentic AI on ServiceNow: what's real and what's still science fiction
We've deployed Now Assist, Virtual Agent, and predictive intelligence across dozens of client environments. Some of it is genuinely transformative. Some of it still needs another year or two of maturing before it's enterprise-ready. This is our honest assessment of the current state — not the marketing version.
ServiceNow Washington DC release: the features that actually change things
Every release comes with a long list of new features. Most of them are incremental. A few are genuinely important. We cut through the noise and identify the four Washington DC changes that will actually affect how you build and run your ServiceNow instance.
ServiceNow ITSM Masterclass: from out-of-the-box to actually useful
Most ITSM deployments stay too close to baseline — they technically work but nobody likes using them. This session covers the configurations, UI changes, and automation patterns that turn a functional ITSM instance into one your teams actually prefer.
Building your first custom app on ServiceNow: a hands-on workshop
Bring your laptop. We'll build a working custom application on App Engine together — from data model to UI to workflow. This is not a demo. You'll follow along and have a functioning app by the end.
ServiceNow for manufacturing leaders: roundtable discussion
A candid discussion with manufacturing IT leaders about what's worked (and what hasn't) in their ServiceNow journeys. Not a sales event — a peer conversation. Lunch included. Space limited to 40 people.
Why we stopped doing fixed-bid projects (and what we do instead)
Fixed bids create bad incentives for both sides. The client wants more scope for the same price. The consultant wants to cut corners to protect margin. We switched to a different model three years ago and it transformed our client relationships.
The ServiceNow certification path that actually leads to competence
Certifications prove you can pass a test. They don't prove you can configure a working instance. This guide maps the certifications that actually build real skills — and the ones that are mostly resume padding. Includes the study path we use internally for new consultants.
Integrating ServiceNow with SAP: war stories from the trenches
SAP integration is one of the most common requests we get — and one of the most consistently underestimated. This covers three real integration projects, what went wrong, what went right, and the architecture patterns that survived production.
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New articles, upcoming events, and things we found interesting. No spam — we hate it as much as you do.