CRM that converts.
Relationships that last.
Unify every customer channel into a single ServiceNow platform. AI handles routine conversations. Agents handle what matters. Customers feel the difference.
Customer and employee experiences that actually work.
Customer Service Management
Unified omnichannel CSM. AI triage handles routine cases. Agents get full context before they say hello.
Customer Retention
Health scores computed daily from product usage and support patterns. Proactive CSM outreach triggers when engagement drops.
Sales Force Automation
Lead scoring, opportunity routing, AI-assisted proposals. Pipeline visibility from first touch to close.
Field Service Excellence
Automated dispatch, mobile technician app, real-time customer tracking. Right tech, right parts, first visit.
Conversational AI
Virtual agents handling routine conversations across chat, SMS, and voice. Escalates to human with full context.
Agent Experience
Single-screen unified desktop. AI suggests next actions. Knowledge articles surface automatically based on case context.
Four phases. Measurable at every step.
CRM that shows ROI before the full programme is committed.
Map the journey
- Full channel audit & contact driver analysis
- Customer journey mapping with drop-off points
- ROI modelling prioritised by impact
Unify the data
- Single customer record across all channels
- AI model training on historical interactions
- Self-service portal & virtual agent deployment
Automate the routine
- AI triage & auto-resolution workflows
- Agent desktop with unified context view
- Proactive outreach triggers configured
Measure & optimise
- CSAT, handle time, resolution rate dashboards
- Monthly KPI reviews & tuning
- 90-day hypercare with outcome validation
Real customers. Real outcomes.
RetailMax Enterprise
7 disconnected contact channels — email, chat, phone, social, in-store, app, SMS — with no shared history. Agents spent 4 minutes per contact reconstructing context. CSAT: 41%. Contact centre turnover: 67% annually.
Unified ServiceNow CRM consolidating all 7 channels into a single customer record. AI handles routine enquiries autonomously. Agents see full context before first response.
“Our agents used to spend half the call figuring out who they were talking to. Now everything is there before they say hello.”— Jennifer Walsh, CCO
TechServe Solutions
Employee IT requests averaging 5.7 days through a single inbox. No routing, no self-service. 34% of requests were password resets or access grants that required engineer involvement.
AI-driven employee experience platform with intelligent self-service portal, automated resolution for 34 common request types, and smart routing for complex cases.
“I reset my own password for the first time in 12 years. It took 30 seconds. That's what changes how people feel about work.”— David Park, VP Operations
HealthFirst Network
45 locations with separate patient intake, appointment, and discharge processes. Patients transferred between facilities had to re-provide history. Staff had no live bed availability view.
Integrated CX and EX platform unifying patient records, staff workflows, and inter-facility coordination. Patient history travels with the patient. Bed availability live across all 45 sites.
“A patient transferred from Northside to Central and their nurse already had full history on screen. That has never happened before.”— Dr. Sarah Park, CMO
Ready to transform your customer experience?
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