AI-First ServiceNow Enabler100's of ImplementationsServing 25+ Countries
Healthcare Providers

87% fewer readmissions.
Starting week one.

Unified care plans. Automated post-discharge follow-up. Predictive readmission risk scoring. HIPAA-compliant workflows integrated with your EHR.

87%
Readmission reduction
34% → 4.4% at MercyCare
$97M
Year-1 cost savings
Avoided readmission costs
73%
Portal activation
Up from 22% at PrimeCare
91st
HCAHPS percentile
Care coordination scores
Platform Capabilities

Solutions that change outcomes.

Patient Flow & Capacity

Real-time bed capacity, ED wait times, and discharge pipeline across all facilities. Predictive extended-stay flagging based on diagnosis and LOS patterns.

Care Coordination

Unified care plans shared across facilities in real time. Automated 2-hour post-discharge follow-up. Daily readmission risk scoring routes high-risk patients to coordinators.

Virtual Care & Engagement

3-step portal activation lifting rates from under 30% to over 70%. Automated HCAHPS surveys. Telehealth scheduling with 24-hour and 1-hour reminders.

HIPAA Compliance

Role-based PHI access with automated anomaly detection. Every access attempt logged with baseline deviation alerting. BAA tracking with auto-renewal reminders.

Workforce Management

Unified clinician portal for HR, credentialing, and scheduling. Automated license expiration notifications at 90/60/30 days. Self-service shift swap approvals.

Clinical Asset Lifecycle

IoT condition monitoring on medical equipment. Automated PM scheduling with verified completion. Sub-45-minute dispatch routing for critical devices.

87%
Readmission Reduction
$97M
Year-1 Cost Savings
91st
HCAHPS Percentile
99.1%
PM On-Time Rate
Client Results

Healthcare success stories.

14-Hospital System24 weeks

MercyCare Health Network

Challenge

No unified care coordination across 14 hospitals in 3 states. 34% 30-day readmission rate. High-risk patients identified through manual chart review — only 41% reached within 48 hours of discharge.

Solution

ServiceNow Care Management with unified care plans visible to every facility. Predictive readmission model scores every inpatient daily. Patients above 0.72 threshold auto-routed to next available care coordinator. Integrated with Epic for real-time ADT feed.

We had 14 hospitals running 14 different discharge processes. ifBash built a platform that eliminated the cracks.Chief Medical Officer
Results
30-day readmissions: 34% → 4.4%
Care coordination: 47th → 91st HCAHPS percentile
High-risk outreach: 41% → 98.6% within 24 hours
$97M avoided readmission costs in Year 1
HIPAA Compliance

HIPAA, HITRUST & privacy by design.

Access Controls

  • Role-based PHI access enforcing minimum necessary per role
  • Break-glass emergency access with 1-hour Privacy Officer notification
  • Quarterly user access reviews with manager attestation workflow

Audit Controls

  • Every PHI access logged: user, timestamp, record, action, location
  • Anomalous access pattern detection with automated alerting
  • Tamper-evident audit log storage meeting HIPAA retention requirements

Transmission Security

  • PHI encrypted in transit (TLS 1.2+) and at rest (AES-256)
  • Integrity controls with automated tampering detection
  • Breach notification workflow pre-configured for 60-day HHS deadline
Methodology

The healthcare implementation roadmap.

Weeks 1–4

Assessment

  • Clinical workflow mapping across all facilities
  • Readmission risk factor analysis & data source audit
  • EHR integration assessment (Epic, Meditech, Cerner)
Weeks 5–14

Configure & Integrate

  • Care Management platform configuration
  • EHR integration via HL7 FHIR R4
  • Readmission risk model development & calibration
Weeks 15–18

Test & Validate

  • HIPAA security controls testing & validation
  • Risk model accuracy validation against historical data
  • Clinical user acceptance testing
Weeks 19–22

Deploy & Optimise

  • Phased facility deployment with staggered go-live
  • Portal onboarding campaign & materials
  • 90-day hypercare with monthly outcome review
FAQ

Common questions.

Ask us directly

Ready to cut readmissions by 87%?

Schedule a free consultation. We'll map the specific workflow gaps in your care coordination process.