Three challenges defining
energy operations today.
Aging infrastructure, grid reliability pressure, and overlapping regulatory mandates. ServiceNow unifies the data, automates the response, and provides the compliance evidence layer.
Start Your Energy TransformationGrid Reliability Under Pressure
Average major outage duration across US distribution utilities is 47 hours. Fault isolation alone consumes 8-12 hours as engineers manually cross-reference SCADA alerts, GIS maps, and maintenance logs.
Aging Asset Infrastructure
Most utilities lack condition-based monitoring, relying on calendar-based PM schedules that miss 40-60% of incipient failures.
Regulatory & Compliance Pressure
NERC CIP reliability standards, EPA emissions reporting, and state-level renewable portfolio mandates create overlapping compliance obligations.
Built for the energy transition. Delivered on ServiceNow.
Grid Operations & Reliability
ServiceNow ITOM unifies SCADA, ADMS, and substation RTU alert streams into a single incident record with auto-identified fault location and location-based field crew dispatch.
Asset Performance & Predictive Maintenance
IoT sensors stream condition data into health-scoring models; assets exceeding a 0.65 failure probability threshold generate pre-fault work orders automatically.
Renewable Energy Operations
Automated weather API feeds update generation forecasts every 15 minutes, with ML-based P50/P90 forecasts and automated day-ahead bidding capped at 90% of P90.
Customer Experience & Engagement
Unified agent workspace consolidating multi-utility account data, proactive outage SMS within 8 minutes of fault confirmation, and usage anomaly detection.
Environmental & Sustainability Compliance
Continuous emissions monitoring data flows directly into EPA and state regulatory report templates with monthly Scope 1/2/3 carbon accounting.
Energy Storage & Demand Response
Automated demand response dispatch across opted-in customer segments and 30-minute storage schedule updates from real-time LMP and BMS data.
Real numbers. Real energy clients.
Heritage Power & Electric
Average outage duration across 1,800 substations was 47 hours driven by manual fault-isolation across three separate systems. Median time from detection to dispatch was 9.4 hours.
ServiceNow ITOM unified alert feeds from SCADA, ADMS, and substation RTUs into a single incident record with auto-generated switching sequences and location-based routing.
Outage: 47 hrs to 3.2 hrs (93% reduction)
Dispatch: 9.4 hrs to 38 min average
SAIFI: 1.8 to 0.14; SAIDI: 214 min to 19 min
PUC performance penalty avoided
Summit Renewables
Wind turbine availability across 14 sites averaged 84%, driven by reactive maintenance. 67% of faults detected through unscheduled stops. Annual O&M costs reached $47M.
ServiceNow ITOM with automated weather API feeds every 15 minutes, ML generation models producing P50/P90 forecasts, and vibration sensors flagging pre-fault conditions 14-21 days ahead.
Turbine availability: 84% to 97%
O&M costs: $47M to $28M (40% reduction)
Forecast accuracy: 51% to 93% MAPE
Zero imbalance charge events in 12 months
The Energy Implementation Roadmap
A proven four-phase approach delivering measurable results within 34 weeks.
Assessment & Strategy
- Grid infrastructure and SCADA landscape audit
- Asset condition and PM effectiveness analysis
Configuration & Integration
- ServiceNow ITOM event management setup
- SCADA, ADMS, and RTU alert feed integration
Validation & Testing
- Fault correlation accuracy testing
- Regulatory report template validation
Deployment & Optimisation
- Phased rollout by region or asset class
- Continuous model tuning and threshold optimisation
Common questions.
Everything you need to know before starting your energy transformation.
Ask us directlyReady to improve grid reliability by 90%?
Tell us about your reliability, asset, or compliance challenge. We will scope your implementation in 48 hours — no commitment required.